To submit a maintenance request, please follow these simple guidelines to ensure that your request is handled in a timely fashion.
For emergency situations in which you, someone else or the property is at risk, please call (616) 532-7700 first. For fires, gas leaks, break-ins or other true emergencies, call 911.
IMPORTANT: Simply telling a leasing agent, a maintenance person on site or any other person about your maintenance issue does not get your request into our system to be fixed! You must call your request into the office or submit this form to be assured the request will be dealt with.
Calling in Your Maintenance Request
To call in your maintenance request, please have all of the available information ready, and call (616) 532-7700. It is important to allow maintenance personnel to enter if you are not at home for your work to be completed in a timely fashion. Maintenance personnel will always knock and assume someone is home before they enter.
If you do not allow them to enter when you are not home, they will call you when they plan to arrive to your home. If you do not answer, they will move on to the next maintenance issue. This allows us to handle all requests in a timely manner and make sure that everyone’s issues are resolved.